01
Create a Request
Tell travelers what you need. Your request becomes visible to matching travelers.
- Product name
- Budget
- Deadline
- Delivery location
The definitive Shiply guide
How Shiply Works
Bring products from abroad safely through verified travelers.
Step-by-step workflows for customers and travelers — from request to delivery, with deal payment protection throughout.
Customer journey
From request to delivery — structured payment and delivery steps on Shiply.
02
Travelers Offer to Deliver
Verified travelers can accept your budget or send a counter offer. Compare multiple travelers before choosing.
Compare travelers using
- Ratings
- Reviews
- Completed deals
- Verification status
03
Negotiate (Optional)
Not happy with an offer? Negotiate directly inside Shiply. Both parties must agree before payment becomes available.
04
Secure Payment
Once you choose a traveler, payment is submitted to Shiply. The traveler does NOT receive money yet.
Protected by Escrow
05
Traveler Purchases Item
Traveler buys the item abroad. Purchase proof and receipts are uploaded to Shiply.
06
Delivery
Meet the traveler and receive your product.
- Airport meetup
- City meetup
- Home delivery
07
Confirm Delivery
Confirm that the product arrived safely. Only then does the traveler become eligible for payout.
08
Leave a Review
Rate your experience. Reviews help maintain trust across the marketplace.
Traveler journey
Earn from your extra luggage space with verified travelers and secured deposits.
01
Create a Trip
Tell Shiply:
- Departure country
- Destination country
- Available luggage
- Categories you can carry
02
Browse Requests
View customer requests matching your route.
03
Accept Budget or Negotiate
Choose to accept the customer's budget or send a counter offer. Negotiate until both parties agree.
- Accept Budget
- Send Counter Offer
04
Wait for Escrow Verification
Do NOT purchase the item yet. Wait until Shiply verifies the customer's payment. This protects travelers from purchasing items before funds are secured.
05
Buy the Product
Purchase the requested item abroad. Upload proof of purchase.
06
Travel to your destination
Bring the item during your trip.
07
Deliver to Customer
Meet the customer and hand over the product.
08
Get Paid
After delivery confirmation, Shiply releases your payout.
What happens to my money?
You transfer payment to Shiply — not directly to the traveler — then Shiply reviews payment evidence before the deal continues. Traveler payout follows delivery confirmation and platform rules.
Customer
Shiply payment review
Traveler Purchases Item
Delivery Confirmed
Traveler Payout Released
Shiply protects both sides by ensuring funds are secured before purchases are made.
Frequently asked questions
Common questions about payments, deposit protection, verification, and delivery.
After payment is verified, funds remain under Shiply’s deal payment rules until delivery is confirmed or a dispute is resolved. Shiply may review the deal, payment proof, and communication history according to platform policies. Outcomes are not guaranteed.
Ready to start?
Join Shiply's trusted marketplace for cross-border delivery — whether you need something from abroad or you're traveling with extra space.
